Return Policy for Regular Stock Items:
New Un-used Un-damaged merchandise purchased from us may be returned for full credit or refund less the shipping cost within 15 days of the date we shipped the item. Credits and refunds will only be issued to the original purchaser of the product, and a copy of the original invoice must accompany the product along with a note explaining the reason for the return. The equipment must be in the original packaging and may not have been installed for service. There will be a 20% Re-stocking Fee applied for packages that have been opened, equipment that has been installed or operated. This fee covers the cost of re-testing before re-packing and restocking.
The customer must obtain an RMA number from the factory before attempting to return any merchandise. Contact Customer Service at: 800-235-6960 to obtain an RMA number, then be sure to mark the RMA number on the outside of the box for shipping. The customer is responsible for any and all shipping charges to return the merchandise for credit or refund. Return shipping charges are not credited or refunded. It is advised that the customer insure the shipment for its full invoice value as FM SYSTEMS, INC. will not issue a credit or refund if the equipment is received in damaged condition.
Orders for special Build to Order and Custom Modified equipment are taken on a Non-Cancelable Non-Returnable basis and cannot be returned for credit or refund. The purchaser will be advised in the event their order is an NCNR before the order is shipped.
Credit Card orders will be refunded to the original credit card. Orders paid by check will be refunded by Company Check. Net terms orders will be credited by Credit Invoice. Credits and refunds will be issued within 72 hours of resolution. RETURN POLICY